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BISON Professional Services

BISON is committed to providing first-class services to valued customers around the world. As a professional machinery manufacturer, we have established a strong influence in dozens of countries and have many agents. For a better import purchasing experience, BISON has taken several measures to ensure an efficient and satisfying experience.

When you choose BISON, you can rest assured that our team will provide comprehensive support from pre-sales consultation to after-sales service. A team of knowledgeable experts is on call to assist you throughout the purchasing process, ensuring your utmost satisfaction with our quality products and exceptional service.

  • Pre-sale consultation

    • Product selection assistance: Assign a dedicated sales representative to discuss customer needs and recommend suitable product models.
    • Purchase quotation: Prepare detailed product brochures, technical specifications and quotations for client review and decision.
    • 24/7 online service: 24/7 online service is also available.
    • customization options: Provide customized options according to your needs, including machine configuration, certification testing, carton packaging, etc.

  • Order processing

    • Order Confirmation: Confirm orders in a timely manner and share order details with production teams to initiate manufacturing.
    • Production plan update: Regular production updates are provided to customers ensuring transparency and clear communication.
    • Packing and Shipping Arrangements: Coordinate packaging and shipping arrangements, including preparation of necessary export documentation to streamline the process.

  • Shipping and Delivery

    • delivery on time: Cooperate with reliable shipping companies to ensure safe and timely delivery.
    • Shipment Tracking: Provides shipment tracking services, enabling customers to monitor order progress.

  • Installation and commissioning

    • On-site installation support: Work with some local agents or partners to provide installation and commissioning equipment support where applicable.
    • Remote Installation Guide: Create comprehensive installation guides and provide remote assistance to customers via phone or video call.
    • Debug and test: Thorough commissioning and testing is carried out to ensure the generator is functioning properly prior to handover.
    • Operator training and user manual available: help customers understand the operation and maintenance of the product.

  • After sales support

    • Troubleshooting and Technical Assistance: Team of experienced technicians and engineers to handle complex technical issues
    • warranty service: The warranty period is 12 months, and the agency warranty period is extended to 18 months. During the warranty period, if our company's products have quality problems, our company is responsible for warranty replacement.
    • Maintenance and Repair Services: Maintenance spare parts supply, supporting equipment including: generators, engines, high-pressure cleaners

  • Feedback and improvement

    • Conduct regular customer satisfaction surveys: Conduct regular customer satisfaction surveys to gain valuable feedback and identify areas for improvement.
    • Feedback collection and analysis: Analyze the feedback collected and implement necessary changes to improve product quality and service.
    • Continuously improve products and services: Continuously improve products and services based on customer feedback and industry progress.
    • Customer testimonials and case studies: We encourage clients to share their success stories and create case studies.

Looking for reliable generators, high-quality pressure washers, or powerful engines? BISON team is always ready to provide you with the information you need.

Reach out to us for a tailored service quote >>